Refund policy

REFUND AND EXCHANGE POLICY

We only offer refunds or exchanges if the item delivered is incorrect or arrives damaged. Please contact us promptly with proof to process your request. 

Customers are advised to carefully review and select the correct size before placing an order. We do not offer refunds for items ordered in the wrong size by the customer.

However, exchanges are available in such cases. The customer will be responsible for all delivery charges associated with the exchange. Additionally, the customer must send the product back to us in its original condition to initiate the exchange process.

If an item arrives damaged or an incorrect item is delivered, it may be exchanged for the same article, subject to availability. If the same article is unavailable, our support team will assist with an appropriate resolution.

Refunds may take longer during holidays or peak seasons. We recommend keeping all packaging and receipts until the refund is confirmed. Items must be returned in their original condition and unused.

For eligible refund requests, customers must contact our support team within 10 days of the delivery date with their order details and proof of the issue. Approved refunds will be processed within 5–7 business days. To initiate a refund, please contact our support team with your order details. Refunds will be processed within 5-7 business days. Please note that shipping fees are non-refundable.